Refund policy

 

We want you to love your purchase. Because each Cedarline Collective piece is made to order especially for you, all sales are final and we do not accept returns or exchanges for change of mind, incorrect size or color selection, or other preference-based reasons.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us at pamela@cedarlinecollective.com within 30 days of delivery. Please include your order number and clear photos of the item and packaging so we can review the issue.

If your claim is approved, we'll arrange an appropriate resolution, such as a replacement or refund, at no additional cost to you.

Order Changes & Cancellations

Because orders may enter production shortly after they are placed, changes and cancellations cannot be guaranteed. If you need to request a change or cancellation, please contact us as soon as possible. If production has already begun, we may be unable to modify or cancel the order.

Refunds

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

Questions

If you have any questions about your order or this policy, please contact us at pamela@cedarlinecollective.com.