Shipping policy

 

Thank you for shopping with Cedarline Collective. Because many of our products are made to order and produced through trusted production partners, shipping and delivery times may vary depending on the product and destination.

Where We Ship

Cedarline Collective is a Canadian-based company. Our products are produced through a combination of trusted production partners and suppliers located throughout North America.

We currently ship within Canada and the United States, with plans to expand in the future.

Processing & Production Times

Many of our products are made to order. Processing and production times vary depending on the product you purchase.

Estimated delivery information may be provided on the individual product page and at checkout. Please keep in mind that production time is separate from shipping time.

Shipping Rates & Delivery Times

Shipping rates and estimated delivery times vary based on the product, production location, and shipping destination. Available shipping options and costs will be shown at checkout.

Delivery dates are estimates and cannot be guaranteed.

Order Tracking

Once your order has shipped, you'll receive a shipping confirmation email with tracking information so you can follow your package right to your doorstep.

Multiple Shipments

Because our products may be produced and shipped from different locations, items in the same order may arrive separately. If this happens, you'll receive tracking information for each shipment when available.

Shipping Delays

While we work with trusted production and shipping partners, occasional delays may occur due to carrier delays, weather, customs, or other circumstances outside our control. We appreciate your patience and understanding.

Incorrect Shipping Addresses

Please carefully review your shipping address before placing your order.

If you notice an error after placing your order, please contact us as soon as possible. Because orders may enter production and fulfillment quickly, we cannot guarantee that an address can be changed once an order has been submitted.

Additional shipping charges may apply if an order must be reshipped due to an incorrect or incomplete address provided at checkout.

Lost or Damaged Packages

If your order arrives damaged or appears to have been lost in transit, please contact us as soon as possible so we can help investigate the issue with the shipping carrier or production partner.

For damaged items, please include your order number and clear photos of the item and packaging.

Questions About Your Order?

If you have any questions about shipping or need assistance with your order, please contact us through our Contact page.